Start a Return - Defective Items Only
AAB does not accept returns or exchanges for change of mind. This return process is available for products that arrive defective, damaged, incorrect, or otherwise qualify for a remedy under applicable law.
Before you start
- Keep the product and all available packaging, labels, seals and delivery materials.
- Do not discard, refill, alter or further use a product after discovering a suspected defect where doing so could worsen the issue.
- Have your order number and the contact details used for the order ready.
- Take clear photos and, where useful, a short video showing the issue.
How to submit a defective-item request
- Open the AAB Return Request form or contact AAB Customer Care at info@amalameenbeauty.com or +974 5066 6696 via WhatsApp/phone.
- Enter your order number, name, mobile number and email address.
- Select the affected product.
- Choose the reason: Damaged on arrival / Manufacturing defect / Leaking or faulty packaging / Incorrect item received / Product does not match the ordered specification / Other.
- Describe the issue clearly, including when you first noticed it.
- Upload clear photographs or video of the product, defect, packaging, label/batch information where available, and shipping package if relevant.
- Submit the request. AAB will acknowledge it and may request additional information or arrange inspection/collection.
- After assessment, AAB will provide the remedy required under applicable law and will explain the next steps.
Return eligibility assessment
AAB may reasonably inspect the product and order information to confirm the issue. A request may not qualify as a defect claim where the issue results solely from misuse, improper storage after delivery, accidental damage after delivery, unauthorized alteration, ordinary wear, or a subjective preference such as disliking a fragrance, provided the product itself is not defective or misdescribed.
Incorrect item
If you receive an item different from the one ordered, please keep it unused and contact AAB promptly. AAB will arrange the appropriate correction.
Refund timing
Where a refund is the applicable remedy, AAB will initiate it using the original payment method where reasonably possible. The time for the amount to appear may depend on the bank or payment provider.