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FAQs

AAB offers delivery across Qatar and to selected destinations worldwide. International shipping availability is determined by the destination and will be confirmed at checkout.

Estimated delivery times are displayed at checkout or provided in your order confirmation. Delivery times are estimates and may vary due to public holidays, peak periods, stock availability, weather conditions, customs clearance for international orders, or other circumstances beyond AAB’s reasonable control.

Where tracking is available, updates will be sent using the contact details provided at checkout. You may also contact AAB Customer Care and provide your order number for assistance.

Contact AAB Customer Care as soon as possible. Once an order has been processed, packed, dispatched, personalized, or otherwise prepared for fulfilment, a change or cancellation may no longer be possible, subject always to applicable law.

Available payment methods are displayed at checkout. All payments are subject to authorization by the relevant payment provider.

Prices are displayed in Qatari Riyals (QAR) and/or US Dollars (USD), as indicated on the website and at checkout.

All products sold through AAB’s official website are supplied directly by AAB or through its authorized supply channels.

AAB does not offer change-of-mind returns or exchanges for beauty, fragrance, personal-care or cosmetic products, except where AAB expressly agrees otherwise or where a return, refund, exchange or repair is required by applicable law.

Contact AAB Customer Care promptly and start a defective-item return request. Please keep the product, packaging and order information and provide clear photographs or video where requested. AAB will assess the request and provide the remedy required under applicable law.

Examples may include a product that arrives damaged, leaks due to a packaging fault, is materially different from the item ordered, is unusable because of a manufacturing defect, or does not conform to applicable specifications. Normal variations in packaging, shade appearance on screens, scent perception, or reasonable wear are not automatically defects.

Yes, where reasonably possible. Please retain the product, outer packaging, labels, seals and delivery packaging until AAB has completed its assessment.

Do not use or open the product unnecessarily. Contact Customer Care with your order number and photographs of the item received.

For hygiene and product-integrity reasons, opened or used products are generally not accepted for change-of-mind returns. This does not affect remedies available for a genuine defect or other rights required by applicable law.

Stop using the product. Seek appropriate medical advice if needed. Contact AAB with the product name, batch information if available, and details of the issue. Product information on the website is not medical advice.

Email: info@amalameenbeauty.com | WhatsApp/Phone: +974 5066 6696 | Address: Souq Al Raouwda, No. 2 Salwa Rd, Doha, State of Qatar.

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